Frequently Asked Questions

Tracim is a collaborative solution designed for team work. While some solutions focus on project management or data management,Tracim focuses on information management, sharing, and the diffusion of information.

What matters most in a team or in collaboration, in general, is ensuring that information flows between all participants. Everyone should have access to information, and collaborators should be able to absorb, enrich, and share it.

This approach complements project organization: Tracim takes care of managing the information. Tracim can be compared to or considered an alternative to:

• Microsoft SharePoint, but open-source;
• A collaborative platform like Wikipedia, with added discussion features and drag-and-drop media management, as well as document previews;
• A simplified Document Management System (DMS), with automatic version control, commenting capabilities, and the ability to assign statuses to documents;
• A private discussion forum with notifications and email replies;
• A productivity tool like Basecamp without task management;
• A data management tool like Owncloud/Nextcloud focused on team collaboration.

A shared space like Tracim enables organizations to create an environment suited to the new expectations and practices of their teams. It unifies and aligns the technologies used within the company, such as email, calendars, and instant messaging.

Tracim is a web application that needs to be installed on a server.

If you have your own server, you can install Tracim by following the installation guide available on our GitHub source repository.

We also provide a Tracim Docker image for easy installation on your server.

Finally, if you don’t have a server or the necessary skills, we offer a turnkey Tracim hosting service.

If you know what you need, the easiest option is to select the plan that best suits you.

If you’d prefer to discuss your needs, feel free to reach out via our contact page.

Setting up an instance requires the intervention of a team member; we do everything possible to minimize setup time.

When you contact us, we generally respond within 48 hours.

The timestamp for events appearing in content history is calculated based on the time the action is recorded on the server and the time of the device (computer, tablet, or smartphone).

If your device’s time is incorrect, the displayed information might be inaccurate.

Tracim can integrate with many tools such as file explorers, calendars (Outlook), email clients (Thunderbird), instant messaging (Slack), video conferencing (Jitsi), project management (Gantt, Trello), and more.

Some tools require the installation and configuration of additional modules and services.

Tracim’s architecture is based on a REST API and a plugin system, so it’s possible to develop connectors between Tracim and any of your software.

Yes. Tracim’s development is open and public, and visible on GitHub. You can check the ongoing and upcoming milestones on Tracim’s GitHub project page.

If you'd like to contribute to the roadmap or learn more, feel free to reach out.

Your data will never be shared or used for commercial purposes. They belong to you.

On your server, if you have one. We also offer hosting services for your instance, with data hosting in France in compliance with the GDPR.

Yes, it is possible for several people to work on the same document simultaneously. This feature has been available since version 2.4.

It is not currently possible to share entire spaces publicly. However, it is possible to create download links for files.

Yes, Tracim’s interface can be customized with the colors of your choice. To keep things simple, you can just update the color code in the color.json file of Tracim. We can also personalize Tracim for you.

Yes, by replying to the emails, your response will be directly integrated into Tracim.

Tracim is designed for team collaboration, so it makes sense to use it with your clients. With role-based access control, you can manage the permissions granted to your users.

Like many open-source software projects, Tracim aims for interoperability with other tools and relies on standard protocols:

• CalDAV for shared calendar and scheduling protocols;
• WebDAV for file explorer integration;
• REST/JSON for interfacing Tracim with your standard or custom tools;
• Plugin system for interacting with Tracim using Python programming language.

With the REST/JSON API covering all of Tracim’s functionality and the plugin system, you can really program whatever you need!

Tracim is a web-based application, so there’s no specific operating system requirement, but the choice of web browser does matter. Browsers such as Firefox, Chrome, Safari, Opera, and Brave support Tracim. You can also access the app via web browsers on tablets and smartphones.

Yes, Tracim and the services we offer are fully GDPR compliant.

Data hosted on Tracim’s servers belong to you, and you are responsible for them. They will not be used or exploited for commercial purposes unless you explicitly request it.

For more information, you can refer to our Terms and Conditions.

If you host Tracim yourself, know that the software includes features that help you comply with the GDPR, such as user account and data deletion, anonymization, etc.

Yes, it is possible to share files with one or more people temporarily. To do this, you need to activate the sharing link for your file by entering the email address of your recipients. They will be notified by email with a personalized download link.

This is not possible at the moment. The current solution is to duplicate the document so that it is present in both spaces.